Terms & Conditions

1. The agreement

These Terms & Conditions form a binding agreement between RinglyAI, Inc. ("RinglyAI", "we", "us") and the business that subscribes to the service ("you", "Customer"). They apply from the moment you create an account.

Our Privacy Policy, Acceptable Use Policy and Refund & Cancellation Policy are incorporated into this agreement. If you do not accept all of them, do not use the service.

RinglyAI is sold to businesses for business use. You confirm that you are entering this agreement on behalf of an organisation, that you are authorised to bind it, and that you are at least 18 years old.

2. What the service does

RinglyAI answers inbound telephone calls to numbers connected to your account. It greets the caller, works out what they need, answers questions from the knowledge base you supply, books appointments against the opening hours you configure, captures lead details, transfers to a human where you have told it to, and notifies you by SMS when a call is missed.

3. Your account

• You must give accurate registration details and keep them current.
• You are responsible for everything done under your account, including by your staff, and for keeping credentials confidential.
• Tell us promptly if you believe your account has been accessed without authorisation.
• You are responsible for the accuracy of what you configure. If your knowledge base states the wrong price or the wrong address, the receptionist will say the wrong price or the wrong address to your callers.

4. Plans, trials and billing

Free trial

New accounts begin with a 14-day free trial. Payment details are collected when you choose a plan, and the first charge is taken automatically when the trial ends unless you cancel before then.

Plans and what they include

Enterprise plans are agreed separately in writing. Additional phone numbers beyond your plan's allowance are $8 per number per month.

Renewal and charges

• Subscriptions renew automatically — monthly plans each month, annual plans each year — until cancelled.
• Fees are charged in advance. Overage is charged in arrears, on the invoice following the period in which it was used.
• Calls are never blocked or dropped for exceeding your allowance. Minutes past the allowance are billed at your plan's overage rate.
• All prices are in US dollars and exclusive of sales tax, VAT and any other tax, which we add where we are required to collect it.
• You authorise us, through our payment processor, to charge your payment method for all amounts due.

Failed payments

If a payment fails, our payment processor retries it over the following weeks and we will email you. We do not cut off your phone line during that period — losing your inbound calls over a single expired card would cost your business far more than the invoice. If the balance remains unpaid after retries are exhausted, we may suspend the service on notice.

Price changes

We may change our prices, but not mid-term. Any change takes effect at your next renewal and we will give you at least 30 days' notice by email. If you do not accept a change, cancel before it takes effect.

Refunds and cancellation are governed by our Refund & Cancellation Policy.

5. Phone numbers and telecommunications

Phone numbers claimed through your dashboard are provisioned from our carrier and assigned for your exclusive use for as long as your subscription is active. They are a licensed resource, not property: neither you nor we own a telephone number, and allocation stays subject to the rules of the carrier and the relevant telecommunications regulator.

• You may connect a number to your account and configure how calls to it are handled.
• You may release a number at any time. Release is permanent — a released number returns to the carrier's pool and cannot be recovered, even minutes later.
• We do not automatically release your numbers when you cancel, so that a lapsed subscription does not silently disconnect your published business line. Ask us if you want them released.
• Number availability is not guaranteed. A specific area code, or any number at all, may be unavailable for reasons outside our control.
• Where you forward your existing published number to a RinglyAI number, your own carrier's forwarding charges remain yours to pay.
• Porting a number away from us is subject to the ordinary regulatory porting process and to your account being in good standing.

6. Your data and your callers' data

Everything you upload and everything your callers say to your receptionist remains yours. You grant us only the licence needed to operate the service for you: to store, process, transmit and display that content, and to disclose it to the sub-processors named in our Privacy Policy.

In respect of call data we act as your processor and you act as the controller. You are responsible for having a lawful basis to record and process your callers’ information, and for giving callers the notice and obtaining the consent your jurisdiction requires. This is explained in more detail under call recording and consent.

We do not use your call recordings, transcripts or knowledge base to train shared or general-purpose machine learning models.

You may export your data at any time while your account is active. On closure we delete it in line with the retention periods in the Privacy Policy — so export what you need before you close the account.

7. Acceptable use

Your use of the service is governed by our Acceptable Use Policy. In summary, you must not use RinglyAI for unlawful robocalling or telemarketing, to spoof caller identity, to defraud or harass anyone, to impersonate an emergency service, to resell capacity without our written agreement, or in any way that risks the integrity of the telephone network.

We may suspend an account immediately and without notice where continued operation would be unlawful, would endanger the network, or would expose us or our carrier to regulatory action. We will tell you why as soon as we reasonably can.

8. Our intellectual property

The service, the software behind it, and the RinglyAI name and branding are and remain ours. You receive a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more. You may not copy, reverse engineer, resell or create derivative works from it, or use it to build a competing product.

If you send us feedback or suggestions, we may use them freely and without obligation to you.

9. Availability

We work to keep the service available continuously, but we do not guarantee uninterrupted operation. The service depends on telephone carriers, cloud infrastructure and public networks that we do not control, and no telephony system is immune to outage.

We schedule maintenance outside US business hours where we can, and give notice of planned work likely to interrupt call handling. Enterprise customers may agree a separate service level commitment in writing; absent such a written commitment, no uptime guarantee applies.

Configure a fallback. If a call must reach a human under all circumstances, keep a route that does not depend on us.

10. Disclaimer of warranties

To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that every call will be answered, that the receptionist will correctly understand every caller, or that its answers will always be accurate. It is an automated system: it will sometimes mishear, and it will sometimes fail to answer a question it should have answered.

Some jurisdictions do not allow the exclusion of implied warranties, in which case the exclusions above apply only to the extent permitted.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost or missed calls, however caused and on any theory of liability.

Our total aggregate liability arising out of or relating to this agreement is limited to the amount you paid us in the 12 months immediately before the event giving rise to the claim.

Nothing in this agreement excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

12. Indemnity

You will defend and indemnify us against claims, damages and reasonable legal costs arising from your use of the service in breach of this agreement or of law — in particular claims brought by your callers concerning call recording, consent or messaging, and claims arising from content you configured your receptionist to say.

13. Term, suspension and termination

• This agreement runs for as long as your account is open.
• You may cancel at any time from your billing settings. Cancellation stops the next renewal; service continues to the end of the period you have already paid for.
• We may terminate for material breach that you have not remedied within 14 days of written notice, and immediately where the breach cannot be remedied or where use is unlawful.
• We may suspend rather than terminate where suspension is enough to stop the harm.
• On termination your right to use the service ends. Sections on data, intellectual property, disclaimers, liability, indemnity and governing law survive.

14. Changes to these terms

We may update these terms. For material changes we give at least 30 days' notice by email to account owners, and the change takes effect at your next renewal. Continuing to use the service after that means you accept the updated terms. If you do not accept them, cancel before they take effect.

15. General

• This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the courts of that jurisdiction have exclusive jurisdiction over any dispute.
• Before starting formal proceedings, both parties will attempt in good faith to resolve the dispute by discussion for 30 days.
• You may not assign this agreement without our written consent. We may assign it to an affiliate or an acquirer of our business.
• If a provision is held unenforceable, the rest remains in force.
• A failure to enforce a right is not a waiver of it.
• Neither party is liable for failure to perform caused by events beyond its reasonable control, including carrier failure, network outage, natural disaster or government action.
• This agreement, with the policies it incorporates, is the entire agreement between us and replaces any prior understanding.

Notices to us go to legal@ringly.ai. Notices to you go to the email address on your account.