Acceptable Use Policy

1. Scope

This policy applies to everyone who uses RinglyAI, and forms part of our Terms & Conditions. It covers what you configure your receptionist to do, the calls it handles and the messages it sends.

RinglyAI runs on regulated telephone infrastructure shared with our carrier and with every other customer. Abuse from one account damages number reputation and message deliverability for all of them, which is why the rules below are enforced rather than merely stated.

2. Prohibited calling and messaging

You must not use the service to:

• Make unlawful robocalls or automated telemarketing calls, or place any call in breach of the Telephone Consumer Protection Act or equivalent law where you or the recipient are located.
• Call or message a number on a do-not-call register, or anyone who has asked you to stop.
• Send SMS without a lawful basis, or ignore an opt-out. Opt-outs must be honoured immediately and permanently.
• Send unregistered high-volume messaging traffic, or evade 10DLC campaign registration requirements.
• Operate an outbound dialling campaign of any kind. RinglyAI is an inbound receptionist product.

3. Caller identity and impersonation

• Do not spoof, falsify or misrepresent caller identity, or manipulate caller ID to disguise the origin of a call.
• Do not configure your receptionist to impersonate a person, a business, a government body or a public authority.
• Do not present the receptionist as an emergency service, or as connected to one, and do not tell callers that emergency assistance has been dispatched.
• Do not claim a professional qualification the business does not hold, or imply that an automated answer is professional medical, legal or financial advice.

4. Fraud, harm and unlawful content

• No fraud, phishing, or any attempt to obtain payment details, passwords, one-time codes or identity documents under false pretences.
• No harassment, threats, stalking, or abuse directed at any individual.
• No promotion of unlawful goods or services, and no use of the service to further a criminal offence.
• No sexually explicit content, and no content involving minors.
• No collection of caller information for a purpose you have not disclosed to the caller.

5. Technical and platform limits

• Do not probe, scan or test the security of the service, or attempt to access another tenant's data. Coordinated security research is welcome — contact us first.
• Do not attempt to defeat rate limits, quotas or plan allowances, or run automated traffic designed to inflate usage.
• Do not resell, sublicense or provide the service to third parties as your own without our written agreement.
• Do not reverse engineer the service or use it to develop a competing product.
• Do not introduce malware, or use the service to distribute it.
• Do not place load on the service that degrades it for others.

6. Your obligations

• Give callers the notice and obtain the consent your jurisdiction requires before recording a call.
• Keep the information you configure accurate. Your receptionist repeats what you tell it, including a wrong price or a wrong address.
• Keep a route by which a caller can reach a human, and keep the transfer number current.
• Configure emergency guidance appropriate to your industry, and review it when your practice changes.
• Comply with the rules of your own profession or regulator when deciding what the receptionist may say to a prospective client or patient.

7. Enforcement

Where we believe this policy has been breached we may, depending on severity: contact you for an explanation, require a configuration change, apply rate limits, suspend affected numbers, suspend the account, or terminate it.

We act immediately and without prior notice where continued operation would be unlawful, would endanger the network, or would expose us or our carrier to regulatory action. We will tell you the reason as soon as we reasonably can. Where the breach is unintentional and quickly corrected, we would far rather fix it with you than close your account.

We may also be required to disclose account details to a carrier, a regulator or law enforcement in connection with a complaint about traffic from your numbers.

8. Reporting abuse

If you have received an unwanted call or message from a number operated on this platform, or you believe an account is being misused, report it to abuse@ringly.ai. Include the number that contacted you, your own number, and the date and time. We investigate every report.

Security vulnerabilities should go to support@ringly.ai with the subject line “Security”. We will not pursue a researcher who reports a genuine issue in good faith and gives us reasonable time to fix it.